Delivery & Refunds

Delivery/Shipping

Carbon Endurance has partnered with the reputable courier companies. Expect delivery on the next businesses day from the date of ordering for major cities ( if placed before 11am), for remotes cities and towns expect 1-2 days. Bear in mind, however, that processing and delivery of your order will depend on us having received confirmation of payment in full and on us having received your correct delivery and contact details.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Once an order is placed and processed, you will receive an email from the Carbon Endurance team. Once the order is dispatched to a courier you will be supplied with the relevant tracking information.
If you have any queries or questions regarding the courier, delivery or status, please contact sales@carbonendurance.co
Carbon Endurance aims at delivering an order within 1 business day after it has been placed ( if placed before 11 am). Delivery time depends on the size of the items ordered and it also depends on your location; outlying areas will take longer to be delivered. Once your order is handed over to the couriers, it is no longer Carbon Endurance's property or responsibility. Carbon Endurance will not be held liable for any damage or lost parcels.

Should you require a collection option, please reach out to us on sales@carbonendurance.co for collection options or retail store options in your city.
Collections may only happen when an email from the Carbon Endurance team is received stating that the order has been processed and the order is ready to be collected.
No collection(s) will be allowed until you have received such notification.
Note that upon collection, you must produce the order reference number and if you are collecting on behalf of someone else, this must be confirmed in writing with the processing team.

We are happy to do an exchange / or return within two weeks after the date of purchase, given that the item is still in its original packaging and 100% original condition. No exchanges/returns can be done on items already used and removed from packaging. Specific to clothing items - any/all tags must be kept attached to the item - if removed, we cannot accept back for return/exchange.
The shipping fee for the items to be returned to the distribution warehouse and the replacement units to the client will be for the client's account. A 20% handling fee will also be payable on the item to be exchanged. The client is more than welcome to use their own courier to return the item where it is possible, and can just pay the 20% handling fee into Carbon Endurance's account.
Please note that no exchanges or refunds will be done on clearance items.
Nothing on our refunds policy or these Terms in any way limits your rights in terms of section 56 (read with section 55) of the CPA.

Please note that if an order needs to be refunded, that the refund payment will happen via EFT only - you can send us your bank account information and the payment will be processed on the Friday of that specific week. Unfortunately, no refunds will be processed to credit cards (via Payfast). Only EFT.
Please note that if original payment was made via Credit Card, Paypal the transaction fees will not be refunded for orders over R 5000.00